Man Asks Chewy For A Refund On Dog Food After His Dog Passed Away, Receives An Oil Painting As A Tribute

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AmyBrown
Jun 12, 2019 9:00 AM EDT

Chewy is back at it with the most caring and thoughtful customer service. You may recall a story from earlier this year where Chewy sent heartwarming message to a woman who was grieving the loss of her beloved cat, well, this story is just more confirmation as to what we already know -- Chewy has the best customer service. 

Joseph Inabnet, reached out to the food retailer when he no longer needed an unopened bag of dog food. Inabnet had just put down his beloved pug, Bailey, and asked Chewy he could return the unopened food. Not only did Chewy refund him the entire amount (without asking for a return), they asked him to please donate the food to a local shelter instead. 

And just when you think the story has ended, Joseph gets an unexpected message in the mail. 

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    A beautiful oil painting of Bailey, by artist Sharon LaVoie Lamb, and an thoughtful note from Chewy:

    Pug - chewy.com 1-800-672-4399 24/7 tatugm.cor/ctewy pitteteat nehew rwitter com/ehewy onjehewy Sharenen
    via joseph.inabnet
  • 02
    Text - It's hard to say goodbye They will always be remembered and cherished. to a loved one. With heartfelt sympathy, ClPets come into our lives, leave Paw Prints on our hearts and we are forever changed." We're sending lots of love and Positive theughts. TF you ever n anything, we're anays Warmly The Chewy family here
    via joseph.inabnet
  • 03

    Joseph was so touched by the gesture and posted about it on Facebook

    Text - Joseph Inabnet si trova qui: Falls Church. 1 maggio If anyone has ever dealt with Chewy.com, they probably know just how wonderful their customer service is. But today, it went to the next level. I had to put my Bailey down in October. She had been on prescription dog food, and I had a brand new unopened bag (about $70). I asked Chewy if I could return it. They told me to donate it instead, and they returned my money.
    via joseph.inabnet
  • 04

    Joseph with Bailey

    Dog
    via joseph.inabnet
  • 05

    After posting the message of Facebook, other users shared their experiences with Chewy

    Dog
    via joseph.inabnet

    When the Stack family lost their 6-year-old Great Dane, Jack, they called Chewy in the afternoon to ask if they could return the 60 pounds of dog food that was delivered just the day prior and end automatic deliveries.

  • 06

    And by that every night, they received a refund, asked the Stack to donate the food to a local shelter and sent flowers of condolences.

    Dog
    via joseph.inabnet

    If that isn't the definition of excellent customer service, we don't know what is. 

    Thank you, Chewy. 

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customer service kindness loss grief
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